Privacy Policy

Introduction

Radiantwrist (ABN: 16 065 645 936) is committed to protecting your privacy and personal information in accordance with the Australian Privacy Act 1988, including the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or interact with our services.

By using our website or services, you consent to the collection and use of your personal information as described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information including name, email address, phone number, and postal address
• Billing and payment information when you make a purchase
• Information you provide when submitting inquiries, requests for quotes, or consultation bookings
• Correspondence records and communications with our team
• Installation addresses and property details relevant to product fitting
• Preferences and requirements related to our products and services

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that directed you to our site
• Date and time stamps of your visits
• Cookies and similar tracking technologies data

How We Use Your Information

We use the personal information we collect for the following purposes:

• Processing and fulfilling your orders, including manufacturing custom blinds and curtains to your specifications
• Communicating with you regarding your inquiries, quotations, orders, and service appointments
• Scheduling consultations, measurements, and installation services
• Processing payments and maintaining financial records
• Providing customer support and addressing warranty claims
• Improving our website functionality and user experience
• Conducting market research and analyzing customer preferences
• Sending marketing communications about our products and services, where you have consented
• Complying with legal obligations and Australian Consumer Law requirements
• Preventing fraud and maintaining the security of our systems

Disclosure of Your Information

We may disclose your personal information to third parties in the following circumstances:

• Service providers who assist with order fulfillment, payment processing, delivery, and installation
• Professional advisers including lawyers, accountants, and auditors
• Government agencies and regulators when required by law
• Third parties in connection with business transfers, mergers, or acquisitions

We do not sell, rent, or trade your personal information to third parties for marketing purposes. All third parties with whom we share information are required to protect your data in accordance with Australian privacy laws.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure server infrastructure with encryption protocols
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates
• Staff training on privacy and data protection
• Secure disposal procedures for data no longer required

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain industry-standard practices.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of our relationship and whether you are an active customer
• Legal, regulatory, tax, and accounting obligations
• Warranty periods and potential liability considerations
• Dispute resolution and legal proceedings

When personal information is no longer needed, we will securely delete or de-identify it in accordance with our data retention policies.

Your Rights and Choices

Under the Australian Privacy Act 1988, you have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you
• Correction: You may request correction of inaccurate or incomplete information
• Deletion: You may request deletion of your personal information in certain circumstances
• Objection: You may object to certain uses of your personal information
• Marketing opt-out: You may unsubscribe from marketing communications at any time
• Complaint: You may lodge a complaint about our handling of your personal information

To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The updated version will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

If you are not satisfied with our response to your privacy complaint, you may contact the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au
Phone: 1300 363 992